{"id":23967,"date":"2020-08-27T17:15:07","date_gmt":"2020-08-27T09:15:07","guid":{"rendered":"http:\/\/www.holibear.com\/hblog\/?p=23967"},"modified":"2020-12-04T15:27:28","modified_gmt":"2020-12-04T07:27:28","slug":"%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%e7%b3%bb%e5%88%97%ef%bd%9c%e4%bd%a0%e7%9a%84%e5%ae%a2%e6%88%b6%e6%9c%83%e6%8e%a8%e8%96%a6%e4%bd%a0%e7%9a%84%e7%94%a2%e5%93%81%e5%97%8e%ef%bc%9f%e5%a6%82%e4%bd%95","status":"publish","type":"post","link":"https:\/\/www.holibear.tw\/hblog\/%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%e7%b3%bb%e5%88%97%ef%bd%9c%e4%bd%a0%e7%9a%84%e5%ae%a2%e6%88%b6%e6%9c%83%e6%8e%a8%e8%96%a6%e4%bd%a0%e7%9a%84%e7%94%a2%e5%93%81%e5%97%8e%ef%bc%9f%e5%a6%82%e4%bd%95\/","title":{"rendered":"\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503c\uff08NPS\uff09\u300d\u8861\u91cf\uff1f"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1430\" height=\"749\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1.jpg\" alt=\"\u5982\u4f55\u8861\u91cf\u54c1\u724c\u7684\u300c\u6de8\u63a8\u85a6\u503c\uff08NPS\uff09\u300d\uff1f\" class=\"wp-image-23975\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1.jpg 1430w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1-600x314.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1-1200x628.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1-300x157.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u4f60\u7684\u5ba2\u6236\u6703\u63a8\u85a6\u4f60\u7684\u7522\u54c1\u55ce\uff1f\u5982\u4f55\u4f7f\u7528\u300c\u6de8\u63a8\u85a6\u503cNPS\u300d\u8861\u91cf\uff1f\uff5c\u54c8\u5229\u718aHoliBear-1-768x402.jpg 768w\" sizes=\"(max-width: 1430px) 100vw, 1430px\" \/><figcaption><strong>\u5982\u4f55\u8861\u91cf\u54c1\u724c\u7684\u300c\u6de8\u63a8\u85a6\u503c\uff08NPS\uff09\u300d\uff1f<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6de8\u63a8\u85a6\u503c\u662f\u54c1\u724c\u884c\u92b7\u4e2d\u8861\u91cf\u5ba2\u6236\u9ad4\u9a57\u7684\u4e00\u500b\u9ec3\u91d1\u6307\u6a19\uff0c\u80fd\u5920\u4e86\u89e3\u5ba2\u6236\u5c0d\u65bc\u54c1\u724c\u7684\u5fe0\u8aa0\u5ea6\u3002\u5728\u8861\u91cf\u516c\u53f8\u71df\u6536\u6210\u9577\u7684<a href=\"https:\/\/www.holibear.com\/hblog\/%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%e7%b3%bb%e5%88%97%ef%bd%9caarrr%e6%b5%b7%e7%9b%9c%e6%a8%a1%e5%9e%8b%ef%bc%9a%e5%85%ac%e5%8f%b8%e7%b6%93%e7%90%86%e4%ba%ba%e4%b8%80%e5%ae%9a%e8%a6%81%e7%9f%a5\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6d77\u76dc\u6a21\u578bAARRR<\/a>\u4e2d\uff0c\u6211\u5011\u8aaa\u904e\u9ad8\u6de8\u63a8\u85a6\u503c\u8207<a href=\"https:\/\/www.holibear.com\/hblog\/%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%e7%b3%bb%e5%88%97%ef%bd%9c%e4%bb%80%e9%ba%bc%e6%98%af%e7%97%85%e6%af%92%e4%bf%82%e6%95%b8%ef%bc%88viral-coefficient%ef%bc%89%ef%bc%9f%e5%a6%82%e4%bd%95%e7%94%a8\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u75c5\u6bd2\u4fc2\u6578<\/a>\u80fd\u8861\u91cf\u7528\u6236\u63a8\u85a6\u7684\u610f\u9858\u4ee5\u53ca\u4eba\u6578\uff0c\u9032\u800c\u5e36\u52d5\u516c\u53f8\u7684\u6210\u9577\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#f06442\"><strong>\u70ba\u4ec0\u9ebc\u54c1\u724c\u6de8\u63a8\u85a6\u503c\u9019\u9ebc\u91cd\u8981\uff1f<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>\u5354\u52a9\u54c1\u724c\u4e86\u89e3\u5ba2\u6236\u7684\u6eff\u610f\u5ea6<\/li><li>\u8861\u91cf\u5ba2\u6236\u5fe0\u8aa0\u5ea6<\/li><li>\u4e86\u89e3\u54c1\u724c\u512a\u52e2\uff0c\u589e\u52a0\u66f4\u591a\u54c1\u724c\u7684\u5ba3\u50b3\u8005<\/li><li>\u6539\u5584\u54c1\u724c\u7f3a\u5931\uff0c\u964d\u4f4e\u5ba2\u6236\u6d41\u5931\u7387<\/li><li>\u5c08\u6ce8\u65bc\u589e\u52a0<a href=\"https:\/\/holibear.com\/%E8%A1%8C%E9%8A%B7%E7%AD%96%E7%95%A5%EF%BD%9C%E8%A1%8C%E9%8A%B7%E6%89%8B%E6%B3%95%E5%85%AC%E9%96%8B%EF%BC%9A%E5%88%B6%E5%AE%9A%E8%A1%8C%E9%8A%B7%E6%B4%BB%E5%8B%95%E3%80%81%E8%A8%AD%E5%AE%9A%E8%A1%8C\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5ba2\u6236\u7684\u7d42\u8eab\u50f9\u503c<\/a>\u4f86\u5275\u9020\u516c\u53f8\u6210\u9577<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#f06442\"><strong>\u5982\u4f55\u53d6\u5f97\u54c1\u724c\u6de8\u63a8\u85a6\u503c\uff08Net Promoter Score\uff09\uff1f<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u4e00\u822c\u4f86\u8aaa\uff0c\u54c1\u724c\u6703\u900f\u904e\u300c\u554f\u5377\u300d\u7684\u65b9\u5f0f\u53d6\u5f97\u9019\u500b\u6578\u503c\uff0c\u5206\u6578\u6703\u843d\u5728\uff0d100\u81f3\uff0b100\u9593\uff0c\u8d8a\u9ad8\u7684\u6578\u503c\u4ee3\u8868\u5ba2\u6236\u5c0d\u54c1\u724c\u8d8a\u5fe0\u8aa0\uff0c\u4e5f\u5c31\u8d8a\u5bb9\u6613\u5411\u8eab\u908a\u7684\u4eba\u63a8\u85a6\u54c1\u724c\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u554f\u5377\u5c31\u5f9e\u4e00\u500b\u6975\u70ba\u7c21\u55ae\u7684\u554f\u984c\u4e0b\u624b\uff1a<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"font-size:22px;background-color:#f3d466\"><strong>\u300c\u4f60\u6709\u591a\u9858\u610f\u5411\u670b\u53cb\u6216\u540c\u4e8b\u63a8\u85a6X\u54c1\u724c\uff0fY\u7522\u54c1\uff0fZ\u670d\u52d9\uff1f\u300d<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u53d7\u8a2a\u8005\u6703\u5f9e1\u5206\uff08\u5b8c\u5168\u4e0d\u9858\u610f\uff09\u523010\u5206\uff08\u975e\u5e38\u9858\u610f\uff09\u7684\u5340\u9593\u4e2d\u505a\u8a55\u50f9\u3002\u800c\u6839\u64da\u56de\u7b54\u7684\u6578\u503c\uff0c\u6211\u5011\u53ef\u4ee5\u5c07\u5ba2\u6236\u5206\u70ba3\u985e\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1431\" height=\"749\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/08\/382-2.jpg\" alt=\"\u54c1\u724c\u6de8\u63a8\u85a6\u503c\uff08Net Promoter Score\uff09\" class=\"wp-image-23976\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-2.jpg 1431w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-2-600x314.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-2-1200x628.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-2-300x157.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-2-768x402.jpg 768w\" sizes=\"(max-width: 1431px) 100vw, 1431px\" \/><figcaption><strong>\u54c1\u724c\u6de8\u63a8\u85a6\u503c\uff08Net Promoter Score\uff09<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. \u63a8\u85a6\u8005\uff08Promoters\uff09<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u56de\u7b54\u7684\u5206\u65789\uff5e10\u5206\uff0c\u9019\u4e9b\u901a\u5e38\u662f\u54c1\u724c\u7684\u5fe0\u8aa0\u5ba2\u6236\uff0c\u5c0d\u65bc\u54c1\u724c\u6709\u76f8\u7576\u5927\u7684\u71b1\u60c5\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. \u88ab\u52d5\u8005\uff08Passives\uff09<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u56de\u7b54\u7684\u5206\u65787\uff5e8\u5206\uff0c\u9019\u985e\u578b\u7684\u5ba2\u6236\u901a\u5e38\u5c0d\u65bc\u54c1\u724c\u7684\u7522\u54c1\u6216\u670d\u52d9\u662f\u6eff\u610f\u7684\uff0c\u4f46\u662f\u6c92\u6709\u6eff\u610f\u5230\u4ed6\u5011\u9858\u610f\u5e6b\u4f60\u63a8\u5ee3\u7684\u7a0b\u5ea6\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. \u8cb6\u4f4e\u8005\uff08Detractors\uff09<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u56de\u7b54\u7684\u5206\u6578\u70ba1\uff5e6\u5206\uff0c\u9019\u985e\u578b\u7684\u5ba2\u6236\u901a\u5e38\u662f\u5c0d\u65bc\u7522\u54c1\u4e0d\u6eff\u610f\u3001\u4e0d\u6703\u518d\u5ea6\u6d88\u8cbb\u7684\uff0c\u4ed6\u5011\u5c0d\u65bc\u54c1\u724c\u6709\u6467\u6bc0\u529b\uff0c\u53ef\u80fd\u6703\u5f71\u97ff\u4ed6\u4eba\u964d\u4f4e\u5411\u54c1\u724c\u63a5\u89f8\u7684\u610f\u9858\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#f06442\"><strong>\u5982\u4f55\u8a08\u7b97\u6de8\u63a8\u85a6\u503cNPS\uff1f<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6de8\u63a8\u85a6\u503c\u7684\u5206\u6578\u5c31\u662f\u300c<strong>\u63a8\u85a6\u8005\u6bd4\u4f8b\uff0d\u8cb6\u4f4e\u8005\u6bd4\u4f8b<\/strong>\u300d\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1431\" height=\"749\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/08\/382-3.jpg\" alt=\"\u5982\u4f55\u8a08\u7b97\u6de8\u63a8\u85a6\u503cNPS\uff1f\" class=\"wp-image-23977\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-3.jpg 1431w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-3-600x314.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-3-1200x628.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-3-300x157.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-3-768x402.jpg 768w\" sizes=\"(max-width: 1431px) 100vw, 1431px\" \/><figcaption><strong>\u5982\u4f55\u8a08\u7b97\u6de8\u63a8\u85a6\u503cNPS\uff1f<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6bd4\u5982\u8aaa\uff0c\u5982\u679c\u54c1\u724c\u670972\uff05\u7684\u63a8\u85a6\u8005\uff0c16\uff05\u7684\u8cb6\u4f4e\u8005\uff0c\u90a3\u9ebc\u5206\u6578\u5373\u70ba72\uff0d16\uff1d56\u5206\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span style=\"color:#f06442\" class=\"has-inline-color\">\u600e\u6a23\u7b97\u662f\u4e00\u500b\u597d\u7684NPS\u5206\u6578\uff1f<\/span><\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">NPS\u7684\u5340\u9593\u70ba\uff0d100\u81f3\uff0b100\u3002<\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li><strong>\uff1e0\u5206\uff1a<\/strong>\u300c\u9084\u53ef\u4ee5\u300d\uff0c\u8aaa\u660e\u4f60\u7684\u5fe0\u8aa0\u5ba2\u6236\u6bd4\u4e0d\u5fe0\u8aa0\u7684\u591a<\/li><li><strong>20\u5206\u4ee5\u4e0a\uff1a<\/strong>\u300c\u8868\u73fe\u4e0d\u932f\u300d<\/li><li><strong>50\u5206\u4ee5\u4e0a\uff1a<\/strong>\u300c\u8868\u73fe\u512a\u79c0\u300d<\/li><li><strong>80\u5206\u4ee5\u4e0a\uff1a<\/strong>\u300c\u5177\u4e16\u754c\u7d1a\u6c34\u6e96\u300d<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6839\u64da\u300a2018\u53f0\u7063\u91d1\u878d\u7522\u696d\u767d\u76ae\u66f8\u300b\u7684\u7d71\u8a08\uff0cNPS\u5206\u6578\u5927\u65bc60\u5206\u7684\u4f01\u696d\uff0c\u5e73\u5747\u7684\u71df\u696d\u5229\u6f64\u4e0a\u53ef\u4ee5\u9054\u523026\uff05\u7684\u6210\u9577\u7387\uff0c\u53ef\u898bNPS\u7684\u78ba\u53ef\u4ee5\u53cd\u6620\u51fa\u54c1\u724c\u7684\u5546\u696d\u8868\u73fe\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u4e0d\u904e\uff0c\u9019\u4e5f\u53ea\u662f\u4e00\u500b\u5927\u6982\u7684\u6a19\u6e96\uff0c\u7562\u7adf\u4e00\u500b\u300c\u597d\u7684\u5206\u6578\u300d\u6703\u6839\u64da\u7522\u696d\u5225\u4ee5\u53ca\u570b\u5bb6\u5730\u5340\u6709\u6240\u4e0d\u540c\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"color:#f06442\" class=\"has-inline-color\">1. \u570b\u5bb6\u5730\u5340\u7684NPS\u5dee\u7570<\/span><\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6bd4\u5982\u8aaa\uff0c\u6b50\u6d32\u4ee5\u53ca\u65e5\u672c\u7684\u5ba2\u6236\u5728\u8a55\u5206\u4e0a\u76f8\u5c0d\u4fdd\u5b88\uff0c\u8f03\u96e3\u7d66\u51fa9\uff5e10\u9019\u6a23\u7684\u9ad8\u5206\u3002\u800c\u7f8e\u570b\u5247\u6bd4\u8f03\u5bb9\u6613\u51fa\u73fe\u9ad8\u5206\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u4e00\u500b\u570b\u969b\u6027\u7684SaaS\u516c\u53f8\u5728\u4e16\u754c\u5404\u5730\u91dd\u5c0d\u76f8\u4f3c\u7684\u5ba2\u7fa4\u92b7\u552e\u540c\u4e00\u6b3e\u7522\u54c1\uff0c\u5728\u505aNPS\u8abf\u67e5\u7684\u6642\u5019\u767c\u73fe\u4e0d\u540c\u570b\u5bb6\u7684NPS\u5e73\u5747\u503c\u76f8\u5dee\u751a\u9060\uff0c\u65b0\u52a0\u5761\u7684\u516c\u53f8\u6bd4\u5168\u7403\u5e73\u5747\u4f4e\u4e8620\u5206\uff0c\u800c\u7f8e\u570b\u5247\u6bd4\u5168\u7403\u5e73\u5747\u9ad8\u4e8610\u5206\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\" style=\"color:#f06442\"><strong>2. \u7522\u696d\u5225\u7684NPS\u5dee\u7570<\/strong><\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u4e0d\u540c\u7522\u696d\u7684\u5e73\u5747NPS\u4e5f\u5927\u76f8\u9015\u5ead\uff0c\u5f9e\u4e0b\u5716\u53ef\u77e5\uff0c\u64c1\u6709\u6700\u9ad8\u5206\u7684\u662f\u767e\u8ca8\u696d\u3001\u96fb\u8166\u696d\u3001\u4ef2\u4ecb\u696d\u3001\u7dda\u4e0a\u8cfc\u7269\u7b49\uff0c\u6700\u4f4e\u5206\u7684\u6709\u65c5\u904a\u7db2\u7ad9\u3001\u5065\u5eb7\u4fdd\u96aa\u4ee5\u53ca\u96fb\u8996\u670d\u52d9\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/08\/382-4.jpg\" alt=\"\u5404\u5927\u7522\u696d\u7684NPS\u5dee\u7570\" class=\"wp-image-23978\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-4.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-4-600x314.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-4-300x157.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-4-768x401.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption><strong>\u5404\u5927\u7522\u696d\u7684NPS\u5dee\u7570<br>\uff08\u5716\u7247\u4f86\u6e90\uff1aFieldWire\uff09<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#f06442\"><strong>\u77e5\u9053\u4e86NPS\u5206\u6578\uff0c\u7136\u5f8c\u5462\uff1f<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6839\u64daNPS\u5206\u6578\uff0c\u53ef\u4ee5\u9032\u4e00\u6b65\u7684\u5206\u6790\u4f01\u696d\u7684\u5404\u500b\u5c64\u9762\u6216\u76f8\u95dc\u7684\u7528\u6236\u5834\u666f\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u9032\u800c\u512a\u5316\u5c0d\u65bc\u63d0\u5347NPS\u6700\u6709\u5e6b\u52a9\u7684\u74b0\u7bc0\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u5728\u77e5\u9053\u4e86\u5ba2\u6236\u6eff\u610f\u5ea6\u7684\u5206\u6578\u5f8c\uff0c\u6211\u5011\u5c31\u77e5\u9053\u4f01\u696d\u4e2d\u54ea\u88e1\u662f\u4eae\u7d05\u71c8\u7684\uff0c\u9032\u800c\u64ec\u5b9a\u6539\u5584\u7b56\u7565\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u4f8b\u5982\u6839\u64da\u4e0d\u540c\u7522\u54c1\u529f\u80fd\u8207NPS\u7684\u95dc\u806f\u6027\uff0c\u4ee5\u53ca\u9867\u5ba2\u5c0d\u65bc\u7522\u54c1\u529f\u80fd\u7684\u6eff\u610f\u5ea6\uff0c\u6211\u5011\u53ef\u4ee5\u627e\u51fa\u512a\u5316\u7684\u512a\u5148\u9806\u5e8f\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1430\" height=\"749\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/08\/382-5.jpg\" alt=\"NPS\u95dc\u806f\u6027\" class=\"wp-image-23979\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-5.jpg 1430w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-5-600x314.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-5-1200x628.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-5-300x157.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/08\/382-5-768x402.jpg 768w\" sizes=\"(max-width: 1430px) 100vw, 1430px\" \/><figcaption><strong>NPS\u95dc\u806f\u6027<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u6700\u9700\u8981\u512a\u5148\u6539\u5584\u7684\u662f\u5c0d\u4f01\u696d\u6709\u8457\u91cd\u5927\u5f71\u97ff\u3001\u9ad8\u95dc\u806f\u6027\u4f46\u4f4e\u6eff\u610f\u5ea6\u7684\u53f3\u4e0b\u65b9\u8c61\u9650\uff0c\u9019\u662f\u512a\u5148\u300c\u6975\u9700\u6539\u5584\u300d\u7684\u90e8\u5206\u3002\u53f3\u4e0a\u65b9\u662f\u8868\u73fe\u826f\u597d\uff0c\u53ef\u4ee5\u5305\u88dd\u6210\u54c1\u724c\u512a\u52e2\u4f5c\u70ba\u884c\u92b7\u91cd\u9ede\u3002\u5de6\u908a\u5169\u500b\u8c61\u9650\u53ef\u4ee5\u5ef6\u5f8c\u8655\u7406\u6216\u662f\u5ffd\u7565\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u5e0c\u671b\u5728\u4e86\u89e3\u5b8c\u6de8\u63a8\u85a6\u503c\uff08NPS\uff09\u7684\u4f60\uff0c\u53ef\u4ee5\u70ba\u7528\u6236\u5e36\u4f86\u66f4\u597d\u7684\u9ad4\u9a57\u3001\u63d0\u5347\u54c1\u724c\u5f62\u8c61\uff0c\u8b93\u9019\u4e9b\u6539\u8b8a\u6210\u70ba\u53f0\u7063\u4f01\u696d\u7684\u6b63\u9762\u63a8\u52d5\u529b\u5594\uff01\u54c8\u5229\u718a\u8207\u4f60\u4e00\u8d77\u52a0\u6cb9\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:22px\"><strong>\u63a8\u85a6\u6587\u7ae0\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li><a href=\"https:\/\/www.holibear.com\/hblog\/%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%ef%bd%9c%e8%a1%8c%e9%8a%b7%e6%89%8b%e6%b3%95%e5%85%ac%e9%96%8b%ef%bc%9a%e5%88%b6%e5%ae%9a%e8%a1%8c%e9%8a%b7%e6%b4%bb%e5%8b%95%e3%80%81%e8%a8%ad%e5%ae%9a%e8%a1%8c\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u884c\u92b7\u624b\u6cd5\u516c\u958b\uff1a\u5236\u5b9a\u884c\u92b7\u6d3b\u52d5\u3001\u8a2d\u5b9a\u884c\u92b7\u9810\u7b97\u3001\u964d\u4f4e\u884c\u92b7\u6210\u672c\u3001\u9867\u5ba2\u7d42\u8eab\u50f9\u503c\u8a08\u7b97<\/a><\/li><li><a href=\"https:\/\/www.holibear.com\/hblog\/%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%ef%bd%9c%e8%a3%bd%e9%80%a0%e5%8d%b1%e6%a9%9f%e6%84%9f%ef%bc%88fomo%ef%bc%89%e4%bf%83%e9%80%b2%e6%b6%88%e8%b2%bb%e7%9a%84%e4%b8%83%e5%80%8b%e6%89%8b%e6%b3%95\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u884c\u92b7\u7b56\u7565\u7cfb\u5217\uff5c\u7528\u88fd\u9020\u5371\u6a5f\u611f\uff08FOMO\uff09\u4f86\u63d0\u5347\u6d88\u8cbb\u8f49\u63db\u7387\u7684\u4e03\u500b\u65b9\u6cd5<\/a><\/li><li><a href=\"https:\/\/www.holibear.com\/hblog\/%e8%87%aa%e7%94%b1%e5%b7%a5%e4%bd%9c%e8%80%85%e7%9a%84%e5%93%88%e5%88%a9%e7%86%8a\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4f60\u597d\uff0c\u6211\u662f\u300c\u54c8\u5229\u718a\u300d\u2014\u8ce3\u5bb6<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n  <div class=\"related-post grid\">\r\n      <div class=\"post-list \">\r\n\r\n            <div class=\"item\">\r\n          \r\n  <a class=\"title post_title\"  title=\"IG\u884c\u92b7\u7cfb\u5217\uff5c\u5341\u500bInstagram\u884c\u92b7\u5fc5\u5b78\u6280\u5de7\" href=\"https:\/\/www.holibear.tw\/hblog\/ig%e7%b3%bb%e5%88%97%ef%bd%9c%e5%8d%81%e5%80%8binstagram%e8%a1%8c%e9%8a%b7%e5%bf%85%e5%ad%b8%e6%8a%80%e5%b7%a7\/?related_post_from=495\">\r\n        IG\u884c\u92b7\u7cfb\u5217\uff5c\u5341\u500bInstagram\u884c\u92b7\u5fc5\u5b78\u6280\u5de7  <\/a>\r\n\r\n  <div class=\"thumb post_thumb\">\r\n    <a  title=\"IG\u884c\u92b7\u7cfb\u5217\uff5c\u5341\u500bInstagram\u884c\u92b7\u5fc5\u5b78\u6280\u5de7\" 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href=\"https:\/\/www.holibear.tw\/hblog\/%e5%b8%82%e5%a0%b4%e8%a1%8c%e9%8a%b7%e7%ad%96%e7%95%a5%e7%b3%bb%e5%88%97%e5%88%86%e6%9e%90%e4%b8%bb%e8%a6%81%e7%9b%ae%e6%a8%99%e5%ae%a2%e7%be%a4-%e5%93%88%e5%88%a9%e7%86%8aholibear\/?related_post_from=818\"> Read more<\/a>  <\/p>\r\n        <\/div>\r\n              <div class=\"item\">\r\n          \r\n  <a class=\"title post_title\"  title=\"\u5f71\u7247\u884c\u92b7\u7cfb\u5217\uff5c\u4e94\u7a2e\u4f60\u73fe\u5728\u5c31\u8a72\u7528\u7684\u5f71\u7247\u884c\u92b7\u985e\u578b\" href=\"https:\/\/www.holibear.tw\/hblog\/%e5%bd%b1%e7%89%87%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97-%e4%ba%94%e7%a8%ae%e4%bd%a0%e7%8f%be%e5%9c%a8%e5%b0%b1%e8%a9%b2%e7%94%a8%e7%9a%84%e5%bd%b1%e7%89%87%e8%a1%8c%e9%8a%b7%e9%a1%9e%e5%9e%8b-%e5%93%88\/?related_post_from=2179\">\r\n        \u5f71\u7247\u884c\u92b7\u7cfb\u5217\uff5c\u4e94\u7a2e\u4f60\u73fe\u5728\u5c31\u8a72\u7528\u7684\u5f71\u7247\u884c\u92b7\u985e\u578b  <\/a>\r\n\r\n  <div class=\"thumb post_thumb\">\r\n    <a  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loading=\"lazy\" decoding=\"async\" width=\"1876\" height=\"1043\" src=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8.jpg 1876w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-600x334.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-1200x667.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-300x167.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-768x427.jpg 768w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-1536x854.jpg 1536w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2019\/07\/1-1-8-1130x628.jpg 1130w\" sizes=\"(max-width: 1876px) 100vw, 1876px\" \/>\r\n\r\n    <\/a>\r\n  <\/div>\r\n  <p class=\"excerpt post_excerpt\">\r\n    \u76f4\u64ad\u662f\u4e00\u500b\u589e\u9577\u7c89\u7d72\u6578\u5f88\u597d\u7684\u7ba1\u9053\uff0c\u53ef\u4ee5\u8b93\u7c89 <a class=\"read-more\" href=\"https:\/\/www.holibear.tw\/hblog\/%e5%bd%b1%e7%89%87%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97-%e7%9b%b4%e6%92%ad-%e6%ba%96%e5%82%99%e5%a5%bd%e7%9b%b4%e6%92%ad%e4%ba%86%e5%97%8e-%e7%9b%b4%e6%92%ad%e5%89%8d%e7%9a%84%e6%ba%96%e5%82%99\/?related_post_from=2189\"> Read more<\/a>  <\/p>\r\n        <\/div>\r\n      \r\n  <\/div>\r\n\r\n  <script>\r\n      <\/script>\r\n  <style>\r\n    .related-post {}\r\n\r\n    .related-post .post-list {\r\n      text-align: left;\r\n          }\r\n\r\n    .related-post .post-list .item {\r\n      margin: 10px;\r\n      padding: 0px;\r\n          }\r\n\r\n    .related-post .headline {\r\n      font-size: 18px !important;\r\n      color: #999999 !important;\r\n          }\r\n\r\n    .related-post .post-list .item .post_title {\r\n      font-size: 16px;\r\n      color: #3f3f3f;\r\n      margin: 10px 0px;\r\n      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