{"id":18968,"date":"2020-05-18T16:59:18","date_gmt":"2020-05-18T08:59:18","guid":{"rendered":"https:\/\/www.holibear.com\/hblog\/?p=18968"},"modified":"2020-11-13T15:22:26","modified_gmt":"2020-11-13T07:22:26","slug":"%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c2020%e5%b9%b4%e4%bd%a0%e4%b8%80%e5%ae%9a%e8%a6%81%e7%9f%a5%e9%81%93%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba","status":"publish","type":"post","link":"https:\/\/www.holibear.tw\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c2020%e5%b9%b4%e4%bd%a0%e4%b8%80%e5%ae%9a%e8%a6%81%e7%9f%a5%e9%81%93%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/","title":{"rendered":"\u5c0d\u8a71\u5f0f\u884c\u92b7\u7cfb\u5217\uff5c2020\u5e74\u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u7684Chatbot\u804a\u5929\u6a5f\u5668\u4eba\u76f8\u95dc\u6578\u64da"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n\n<div class=\"fb-like\" data-href=\"https:\/\/www.holibear.com\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c2020%e5%b9%b4%e4%bd%a0%e4%b8%80%e5%ae%9a%e8%a6%81%e7%9f%a5%e9%81%93%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\" data-width=\"\" data-layout=\"button_count\" data-action=\"like\" data-size=\"small\" data-share=\"true\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1551\" src=\"https:\/\/www.holibear.com\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled.jpg\" alt=\"2020\u5e74\u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u7684Chatbot\u804a\u5929\u6a5f\u5668\u4eba\u6578\u64da\" class=\"wp-image-18970\" srcset=\"https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled.jpg 2560w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-600x364.jpg 600w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-1200x727.jpg 1200w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-300x182.jpg 300w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-768x465.jpg 768w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-1536x931.jpg 1536w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-2048x1241.jpg 2048w, https:\/\/www.holibear.tw\/hblog\/wp-content\/uploads\/2020\/05\/315-scaled-1037x628.jpg 1037w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><figcaption><strong>2020\u5e74\u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u7684Chatbot\u804a\u5929\u6a5f\u5668\u4eba\u6578\u64da<\/strong><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"has-medium-font-size\">\u5c0d\u8a71\u5f0f\u884c\u92b7\u5df2\u7d93\u6210\u70ba\u7db2\u8def\u884c\u92b7\u7684\u4e00\u5927\u71b1\u9580\u8a5e\u5f59\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6280\u8853\u6539\u8b8a\u4e86\u54c1\u724c\u8207\u5ba2\u6236\u7684\u4e92\u52d5\u578b\u614b\uff0c\u4e5f\u88ab<a rel=\"noreferrer noopener\" aria-label=\"\u61c9\u7528\u5728\u8a31\u591a\u4e0d\u540c\u7684\u5834\u666f (\u5728\u65b0\u5206\u9801\u4e2d\u958b\u555f)\" href=\"https:\/\/www.holibear.com\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c%e5%8e%9f%e4%be%86%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e9%82%84%e5%8f%af%e4%bb%a5%e9%80%99%e6%a8%a3%e7%94%a8%ef%bc%81\/\" target=\"_blank\">\u61c9\u7528\u5728\u8a31\u591a\u4e0d\u540c\u7684\u5834\u666f<\/a>\u4e0a\uff0c\u5c24\u5176\u5728\u96fb\u5546\u4ee5\u53ca\u91d1\u878d\u6a5f\u69cb\u4e0a\u904b\u7528\u7684\u7279\u5225\u5ee3\u6cdb\uff0c\u4e3b\u8981\u7528\u4ee5\u5e6b\u52a9\u5ba2\u6236\u89e3\u6c7a\u7591\u96e3\u96dc\u75c7\uff0c\u6216\u662f\u5f15\u5c0e\u7528\u6236\u5728\u7db2\u7ad9\u4e0a\u9032\u884c\u64cd\u4f5c\u3002\u96d6\u7136\u804a\u5929\u6a5f\u5668\u4eba\u4ecd\u7121\u6cd5\u53d6\u4ee3\u771f\u4eba\uff0c\u4f46\u662f\u7d55\u5c0d\u662f\u4e00\u500b\u54c1\u724c\u884c\u92b7\u53ef\u4ee5\u642d\u914d\u4f7f\u7528\u7684\u597d\u5de5\u5177\uff0c\u4e26\u4e14<a rel=\"noreferrer noopener\" aria-label=\"\u5354\u52a9\u54c1\u724c\u505a\u521d\u6b65\u7684\u5ba2\u6236\u7be9\u9078 (\u5728\u65b0\u5206\u9801\u4e2d\u958b\u555f)\" href=\"https:\/\/www.holibear.com\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c%e5%a6%82%e4%bd%95%e9%81%8b%e7%94%a8%e3%80%8c%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e3%80%8d%e5%a2%9e%e5%8a%a0%e8%bd%89\/\" target=\"_blank\">\u5354\u52a9\u505a\u76ee\u6a19\u5ba2\u7fa4\u7684\u521d\u6b65\u7be9\u9078<\/a>\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:22px\">\u4ee5\u4e0b\u662f20\u500b\u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6578\u64da\uff1a<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">1. \u6709<a href=\"https:\/\/www.holibear.com\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%88%86%e7%82%ba%ef%bc%9a%e9%81%b8%e5%96%ae%e6%80%a7%e7%9a%84%e3%80%81%e9%97%9c\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"\u4e09\u7a2e\u5f62\u5f0f\u7684\u804a\u5929\u6a5f\u5668\u4eba (\u5728\u65b0\u5206\u9801\u4e2d\u958b\u555f)\">\u4e09\u7a2e\u5f62\u5f0f\u7684\u804a\u5929\u6a5f\u5668\u4eba<\/a><\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>\u9078\u55ae\u6027\u7684<\/li><li>\u95dc\u9375\u5b57\u8fa8\u8b58\u6027<\/li><li>\u81ea\u7136\u8a9e\u8a00\u8fa8\u8b58\u6027<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">2. \u81c9\u66f8\u4e0a\u5b89\u88dd\u4e86\u8d85\u904e30\u842c\u500b\u804a\u5929\u6a5f\u5668\u4eba\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aVenture Beat, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">3. 40%\u7684\u5343\u79a7\u4e16\u4ee3\u8868\u793a\u4ed6\u5011\u6bcf\u5929\u90fd\u6703\u8207\u804a\u5929\u6a5f\u5668\u4eba\u4e92\u52d5\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aAcquire.io, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">4. \u5f9e\u804a\u5929\u6a5f\u5668\u4eba\u4e0a\u7372\u5229\u6700\u9ad8\u7684\u7522\u696d\u662f\uff1a\u4e0d\u52d5\u7522\u3001\u65c5\u884c\u3001\u6559\u80b2\u3001\u5065\u5eb7\u4ee5\u53ca\u91d1\u878d\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aChatbots Life, 2019\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">5. \u804a\u5929\u6a5f\u5668\u4eba\u5e02\u5834\u898f\u6a21\u57282016\u6642\u9ad8\u9054$7\u5104\u7f8e\u5143\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aOutgrow, 2018\uff09<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">6. 64%\u7684\u7db2\u8def\u4f7f\u7528\u8005\u8a8d\u70ba\u804a\u5929\u6a5f\u5668\u4eba\u6700\u597d\u7684\u529f\u80fd\u5c31\u662f\u80fd\u300c\u63d0\u4f9b24\u5c0f\u6642\u670d\u52d9\u300d\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aThe state of Chatbots Report, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">7. 55%\u7684\u53d7\u8a2a\u8005\u8868\u793a\u4ed6\u5011\u6700\u559c\u6b61\u804a\u5929\u6a5f\u5668\u4eba\u80fd\u5920\u300c\u5373\u6642\u56de\u7b54\u554f\u984c\u300d\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aThe State of Chatbots Report, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">8. 30%\u7684\u4eba\u64d4\u5fc3\u804a\u5929\u6a5f\u5668\u4eba\u6703\u51fa\u932f\uff0c\u6bd4\u5982\u8aaa\u8cfc\u8cb7\u932f\u8aa4\u7684\u5546\u54c1\u6216\u662f\u9810\u7d04\u6642\u9593\u932f\u8aa4\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aThe State of Chatbots Report, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">9. 43%\u7684\u4eba\u8868\u793a\u6bd4\u8d77\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u4ed6\u5011\u66f4\u60f3\u8981\u8ddf\u771f\u4eba\u4e92\u52d5\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aThe State of Chatbots Report, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">10. 34%\u7684\u53d7\u8a2a\u8005\u8868\u793a\u4ed6\u5011\u6703\u7528\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u627e\u771f\u4eba\u5ba2\u670d\u4eba\u54e1\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aConvince and Covert, 2018\uff09<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">11. \u5728\u7f8e\u570b\uff0c\u670943%\u7684\u7db2\u8def\u9280\u884c\u7528\u6236\u50be\u5411\u4f7f\u7528\u7dda\u4e0a\u804a\u5929\u6216\u662f\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u89e3\u6c7a\u554f\u984c\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aeMarketer, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">12. \u76f4\u81f32018\uff0c\u53ea\u67090.5%\u7684B2B\u516c\u53f8\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aNerdyData, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">13. \u76f4\u81f32020\uff0c\u9810\u8a08\u6703\u670985%\u7684\u516c\u53f8\u5728\u7db2\u8def\u4e0a\u8207\u5ba2\u6236\u4e92\u52d5\u6642\u6703\u5b8c\u5168\u6c92\u6709\u771f\u4eba\u7684\u4ecb\u5165\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aChatbots Life, 2019\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">14. 35%\u7684\u5ba2\u6236\u60f3\u8981\u770b\u5230\u66f4\u591a\u516c\u53f8\u958b\u59cb\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aOpus Research, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">15. 21%\u7684\u5ba2\u6236\u8a8d\u70ba\u804a\u5929\u6a5f\u5668\u4eba\u662f\u8207\u4f01\u696d\u806f\u7e6b\u6700\u65b9\u4fbf\u7684\u5f62\u5f0f\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aUbisend, 2019\uff09<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">16. \u5728\u8207\u4f01\u696d\u9032\u884c\u6e9d\u901a\u7684\u6642\u5019\uff0c\u5ba2\u6236\u5be7\u9858\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u800c\u975eapp\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aOutgrow, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">17. \u5728\u96fb\u5546\u7522\u696d\u4e2d\uff0c45%\u7684\u53d7\u8a2a\u8005\u8868\u793a\u4ed6\u5011\u5be7\u9858\u56de\u61c9\u4f86\u81ea\u804a\u5929\u6a5f\u5668\u4eba\u6216\u662f\u865b\u64ec\u79d8\u66f8\u7684\u8a62\u554f\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aChatbots Magazine, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">18. 53%\u7684\u5ba2\u6236\u66f4\u9858\u610f\u5411\u4ed6\u5011\u53ef\u4ee5\u7528\u8a0a\u606f\u806f\u7e6b\u5230\u7684\u516c\u53f8\u8cfc\u8cb7\u7522\u54c1\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aOutgrow, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">19. 67%\u7684\u7f8e\u570b\u5343\u79a7\u4e16\u4ee3\u8868\u793a\u4ed6\u5011\u6703\u5f9e\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u7684\u54c1\u724c\u8cfc\u8cb7\u7522\u54c1\u6216\u670d\u52d9\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aChatbots Magazine, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">20. 42%\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u7684\u516c\u53f8\u662fB2C\u6027\u8cea\u7684\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aRelay, 2018\uff09<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">21. \u5728\u8207\u4f01\u696d\u9032\u884c\u7dda\u4e0a\u5c0d\u8a71\u7684\u4eba\u4e2d\uff0c\u670941%\u662f\u9ad8\u968e\u4e3b\u7ba1\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aThe state of Chatbots Report, 2018\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">22. \u4f01\u696d\u5e73\u5747\u7684\u4eba\u5de5\u8a0a\u606f\u56de\u8986\u6642\u9593\u662f10\u5c0f\u6642\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aOracle, 2016\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">23. \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u7701\u53bb30%\u7684\u5ba2\u6236\u652f\u63f4\u6210\u672c\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aInvesp, 2017\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\">24. 67%\u7684\u4f01\u696d\u8a8d\u70ba\u5728\u63a5\u4e0b\u4f86\u7684\u4e94\u5e74\u5167\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u7684\u61c9\u7528\u6703\u52dd\u904e\u624b\u6a5f\u7a0b\u5f0f\u3002\uff08\u6578\u64da\u4f86\u6e90\uff1aMedium, 2019\uff09<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"fb-like\" data-href=\"https:\/\/www.holibear.com\/hblog\/%e5%b0%8d%e8%a9%b1%e5%bc%8f%e8%a1%8c%e9%8a%b7%e7%b3%bb%e5%88%97%ef%bd%9c2020%e5%b9%b4%e4%bd%a0%e4%b8%80%e5%ae%9a%e8%a6%81%e7%9f%a5%e9%81%93%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\" data-width=\"\" data-layout=\"button_count\" data-action=\"like\" data-size=\"small\" 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